Refund policy

REFUND AND RETURN POLICY

Generic Jerk

Last Updated: June 11, 2026

We want you to love your jerky. If you don't, we'll make it right.

30-DAY TASTE GUARANTEE

If you're not satisfied with your order for any reason, contact us within 30 days of delivery and we will issue a full refund or replacement at no cost to you. No need to return the product. We stand behind what we make.

HOW TO REQUEST A REFUND

Email us at hello@genericjerk.com with:

- Your order number

- A brief description of the issue

We will respond within 2 business days and process your refund or replacement promptly.

REFUND METHOD

Refunds are issued to the original payment method. Please allow 5 to 10 business days for the credit to appear depending on your bank or card issuer.

DAMAGED OR INCORRECT ORDERS

If your order arrived damaged or you received the wrong item, contact us immediately at hello@genericjerk.com. We will ship a replacement at no charge or issue a full refund, your choice.

OHIO CONSUMER PROTECTION

Under the Ohio Consumer Sales Practices Act (Ohio Revised Code Chapter 1345), consumers have the right to fair and honest treatment in all sales transactions. Our 30-day guarantee exceeds minimum requirements and reflects our commitment to that standard.

FTC COMPLIANCE

In accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the stated timeframe, we will notify you promptly and provide the option to cancel for a full refund.

CONTACT

Generic Jerk

Mentor, Ohio

Email: hello@genericjerk.com